Privacy Policy

Effective Date: April 27, 2026
Last Updated: April 27, 2026

At a Glance

Here's the short version of how we handle your information at Liv Active Health Care Management:

• What we collect: When you fill out our contact form, we collect your name, email, phone number, and the message you send. When you visit our site, our hosting provider records basic technical information like your IP address.
• Why we collect it: So we can respond to your questions, schedule tours, share information about our adult day care services, and keep our website working properly.
• Who we share it with: Only the service providers we use to run the site (such as Formspree, which delivers contact form messages to us). We do not sell your information.
• What we don't do: We do not sell your personal information. We do not share it with marketers. We do not use the contact form to collect medical or health information — please call us at (508) 567-1130 for anything sensitive.
• Your rights: You can ask us what we have on file about you, request that we correct it, or ask us to delete it. Email Adhc@livactiveadhc.com to make a request.

The full policy below explains all of this in more detail.

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1. Introduction

Liv Active Health Care Management, LLC ("Liv Active," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://livactiveadhc.com (the "Site") or interact with us through the Site.

By using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website's contact form, we collect:

• Your full name
• Your email address
• Your phone number
• The subject of your inquiry
• The contents of your message
• Confirmation that you have agreed to this Privacy Policy

You may also provide personal information by calling us, emailing us directly, or visiting our facility in person.

2.2 Information Collected Automatically

When you visit our Site, our hosting provider and certain third-party services may automatically collect limited technical information, including:

• Your Internet Protocol (IP) address
• The type of browser and device you are using
• The pages you visit on our Site and the dates and times of your visits
• The website that referred you to our Site, if any

This information is used in aggregate form to understand how visitors use the Site and to improve its performance and security.

2.3 Cookies and Similar Technologies

Our Site may use small data files called "cookies" that are stored on your device. Cookies on this Site come primarily from embedded third-party services such as Google Maps and Google Fonts. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. If you choose to refuse cookies, certain features of the Site (such as our embedded map) may not function correctly.

We may add website analytics tools, such as Google Analytics, in the future. If we do, this Policy will be updated to describe what those tools collect and how to opt out.

2.4 Information We Do Not Want You to Submit

Please do not submit personal health information, medical history, diagnoses, medications, or other sensitive health details through our website's contact form or by general email. Our online contact form is not designed to handle Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). For any communication involving health or care details, please call us at (508) 567-1130 or speak with our staff in person.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, questions, and requests
• To schedule tours, consultations, or enrollment appointments
• To send you information about our services that you have requested
• To improve our website and the services we offer
• To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity
• To comply with applicable laws, regulations, and legal processes

We do not use information collected through the Site to make decisions about eligibility for our care services or for marketing to third parties.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We use trusted third-party service providers to operate our Site and deliver communications. These providers may access limited information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Current providers include:

• Formspree — processes and delivers contact form submissions to us. Formspree's privacy practices are described at formspree.io/legal/privacy-policy.
• Our website hosting provider — stores and serves the website and collects basic server logs.
• Google — provides the embedded map and web fonts used on our Site. Google's privacy practices are described at policies.google.com/privacy.
• Cloudflare — serves the Font Awesome icon library used on our Site. Cloudflare's privacy practices are described at cloudflare.com/privacypolicy.

4.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, court order, or other governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, the safety of our participants, our staff, or the public, or to investigate fraud or violations of our policies.

4.3 Business Transfers

If Liv Active Health Care Management is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you and seek your consent before your information becomes subject to a different privacy policy where required by law.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These safeguards are designed to comply with our obligations under Massachusetts data security regulations (201 CMR 17.00) and other applicable laws.

Despite these safeguards, please understand that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If we become aware of a security breach affecting your personal information, we will notify you in the manner required by applicable law.

6. How Long We Keep Your Information

We retain personal information only as long as needed to fulfill the purposes described in this Policy, to provide our services, to comply with legal and accounting obligations, to resolve disputes, and to enforce our agreements. Contact form submissions are typically kept in our email system for as long as is reasonably necessary to handle your inquiry and any follow-up communication.

You may request deletion of your information at any time using the contact details below.

7. Your Privacy Rights and Choices

You have the following choices regarding your personal information:

• Access: You may request a copy of the personal information we have about you.
• Correction: You may ask us to correct information that is inaccurate or incomplete.
• Deletion: You may ask us to delete personal information we hold about you, subject to legal exceptions.
• Opt-out of communications: You may ask us to stop contacting you at any time. If you have requested information from us and no longer want to receive it, simply reply to our message asking to be removed.

To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests.

8. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so that we can delete it.

9. HIPAA and Protected Health Information

This Privacy Policy describes how we handle information collected through our website. It does not describe how we handle Protected Health Information (PHI) of participants in our adult day health care program. PHI collected in connection with the care we provide is handled separately under our Notice of Privacy Practices, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. A copy of our Notice of Privacy Practices is available at our facility or by request.

10. USDA Civil Rights and Equal Opportunity

Liv Active Health Care Management participates in federal nutrition programs administered by the U.S. Department of Agriculture (USDA). In accordance with federal civil rights law and USDA civil rights regulations, we are prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity. This institution is an equal opportunity provider. Our full nondiscrimination statement is available on our Contact page.

11. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Us About This Policy

If you have questions about this Privacy Policy, want to exercise any of your privacy rights, or have a privacy-related complaint, please contact us:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we update the Policy, we will revise the "Last Updated" date at the top of this page. Material changes will be posted prominently on our Site. We encourage you to review this Policy periodically.

This institution is an equal opportunity provider.